Magic is an American-based virtual assistant provider that offers creative business solutions from administrative support, sales, marketing, and all the way to bookkeeping.
Building a business takes time, money, and energy. You may need all the help you can get to maximize your time and profit. That’s where the Magic assistance comes in.
To fulfill the needs of people across the world, Magic serves as an on-demand concierge agent that offers information and assistance 24/7 via SMS. In addition, they can give you a dedicated assistant who works directly for you and your team.
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Brief Background About Magic
Magic’s CEO, Mike Chen, established the platform in February of 2015. Most of the company’s employees are working in its San Francisco headquarters, but the business has opened up new offices in the Philippines as it expands its operations. They operate 24/7, 365 days a year. At present, they are doubling down on Magic by empowering the team to provide better service to their clients.
How Magic Works
Among hundreds of candidates, the rigid screening process is multi-layered, and Magic only gets the most qualified virtual assistants to work with their clients. Here’s how they conduct the process:
- Only applicants who can pass their in-depth interview questionnaire can proceed with the initial screening process.
- Magic screens the candidate’s resume and conducts interviews with the prospects of rating their qualifications on the initial screening.
- On the second screening, they can match the qualifications based on clients’ preferences. Then, they will interview the best match candidate and explain the job specifications and specific skills required. If their skills match with your business needs, you can get your dedicated VA in 48 hours.
As for its recruitment process, Magic handles candidate sourcing, qualification, and assessment so that you may concentrate on the final screening and interview of the potential candidates.
Magic’s remote team is made up of verified college graduates with expertise in administration, sales, and recruitment best practices. So, for example, if you would like to get a sales assistant, you just need to fill up the lead information containing the following information:
- Name
- Company
- Title
- Phone number
- Headquarter state
- Source of data (Sales Navigator, ZoomInfo, etc.)
After giving the information, you’ll need to provide a set of parameters, and Magic’s team will get back to you with a list of fresh leads. Your dedicated assistant can clean out your unutilized tips from your CRM, which allows you to downgrade your plan and save operating costs. Then, your sales assistant will do the initial prospecting calls, and schedule calls on your behalf.
For frequently asked questions, you can read more here.
Services
You can outsource to Magic’s team the tedious tasks that consume your team’s time. There is no need to worry about recruiting, training, or managing new staff. Magic’s virtual assistants have different skills for different markets. That’s how the Magic team can find your dedicated assistant to support and grow your business, such as:
- Administrative Assistant
- Customer Service Assistant
- Recruitment Assistant
- Executive Assistant
- Sales Assistant
- Marketing Assistant
For their administrative assistance and additional service, they can handle the administrative work usually done by dedicated administrators on your team, from administering calendars to processing invoices. As a result, they can do the job of maximizing your team’s performance.
As for sales qualification, they will set up your sales team and provide you with more qualified leads. They will also make the sales process more streamlined to help qualify leads so that your salespeople can close the deal.
Pricing
Based on the pricing below, you just pay when you’ve utilized the service. When you submit your request, you will receive a response. The artificial intelligence program will begin to learn about your business requirements to provide you with helpful information about the plans and pricing.
Dedicated Plan Best Features
Magic launched a dedicated strategy to meet the increasing need for affordable remote assistance. It’s the newest, most popular, and most affordable package for both consumers and companies. Your dedicated virtual assistant will be assigned to you and will operate under your discretion from the comfort of their own home, using your favorite tools. Best features include the following:
- Pay $10 per hour based on your virtual assistant’s availability
- Dedicated virtual assistant
- Work hours on your preference
- No management (Magic takes charge)
Consumer Hourly Plan Best Features
Consumer Hourly is an ideal pricing plan for personal affairs. There’ a team of Magic’s internally-trained assistants will be at your service for 24/7 assistance. For quality outcomes, you or your team will have two levels of management for quality assurance. Best features include the following:
- Pay $35 per hour (based on Magic’s tracking system)
- Team of assistants to share with your clients
- Magic 2-level management for efficiency and quality management
- Can access Magic Mobile App and Web App
- Support team available 24/7
Business Monthly Best Features
Business Monthly is the traditional business plan that is best suited for growing small companies. This plan covers everything included in the Consumer Hourly plan, plus you’ll get your account manager to assist you with job scoping and time management for your assistance team.
- It starts at $200 per month (based on Magic’s tracking system)
- Team of assistants to share with your clients
- Magic 2-level management for efficiency and quality management
- Dedicated account management for faster resolution
- Monthly reporting
- Can access Magic Mobile App and Web App
Pros
- Pre-screened dedicated assistants (multi-layer screening process)
- Get quality VAs in 48 hours
- Two (2) levels of management support
- Complete service from sourcing to qualifying candidates
- Replacement of assistant for a valid reason
- No contracts, no long term commitment
- Plans and pricing caters to various business needs
- Tracking system
- 24/7 support team
Cons
- The plans are relatively higher as compared with other virtual staffing platforms that range from $5-7
- No free trial
- No money-back guarantee
- No complete control in the hiring process
Other Job Platform Alternatives
While Fancy Hands is similar to the service, it offers limitless jobs, and it doesn’t have a monthly membership cost or a restriction on the number of tasks you may delegate. On the other hand, OkayRelax is a privately held firm based in the USA that provides cost-effective and efficient virtual assistant services to busy people like you.
Overall Review
While the rate is relatively higher than other virtual staffing platforms, Magic increases your return on investment saves you money and frees up your time to concentrate on completing sales processes, managing deadlines, and growing your company.
Magic is committed to the highest levels of quality and will reply to you within minutes, 24 hours a day. You can add seasoned experts to your current staff. Just tell Magic what you need to get done. They’ll find the perfect match for your business needs.
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