Prialto

Last updated on 

June 11, 2021

by

The VA Reviewer

Prialto was founded in Silicon Valley by financial industry executive Eric Taussig. Prialto, Inc. is now based in Portland, Oregon, with service centers in Latin America and Asia.


A virtual assistant delivers various services to entrepreneurs and enterprises from a remote location, which would range from digital marketing duties to appointment, scheduling, and event management or even to personal matters. You can program a virtual assistant to perform practically any function.

An entrepreneur may leverage a virtual staff to focus his attention and energy on the business growth initiatives and just let the virtual assistant take care of the daily mundane tasks. 

Instead of hiring a full-time employee, one may potentially save on salary and training expenditures by employing a part-time employee to do certain tasks, while mundane, may still eat up on your precious time. 

In this instance, you can pay your virtual assistant an hourly wage that is much below the wage levels in western countries, for the same skills and qualifications. 

To sum up, if you want to hire an assistant through a virtual assistant agency, one of the highly-rated business assistant providers is Prialto. The company was able to establish best practices that allow it to implement tight quality control assurance with its virtual assistant services.

Brief Background About Prialto

Prialto was founded by Eric Taussig, who has built a team of highly capable virtual assistants that can help run businesses of varying sizes. A known leader in global finance, Taussig launched Prialto in Silicon Valley in 2010. Around his travels throughout Asia and Latin America, he witnessed innumerable, intelligent, creative, and highly-driven college graduates trapped in low-wage contact center and service positions in their respective home countries, with no opportunity for growth.

The company primarily provides executives and entrepreneurs well-trained, efficient, and hardworking virtual assistants. The firm is based in Portland, Oregon, but its workers are all situated throughout Asia and Central America. 

For more than a decade, Prialto has grown into the fully managed virtual assistant service provider that it is today, connecting the abundance of work opportunities in the United States with outstanding talents in distant places globally.

Services

Priato is responsible for recruiting, hiring, training, and managing all virtual assistants. Prialto employs virtual assistants on a full-time W-2 basis. The majority of its staff are college graduates, and the organization has a retention record of 97 percent for both its pool of staff and clients.

Prialto Services

Clients of other Virtual Assistant providers will have to do a lot more work to train their assistants. Prialto, on the other hand, had its virtual assistants undergo long hours of support experience across many sectors, giving clients experienced assistants. 

One of the reasons why Prialto’s clients trusted the company is that they have their own IT system, equipped with comprehensive security measures to protect data privacy and ensure work efficiency. 

Prialto is a team-based application that documents all of your operations and is dedicated to processing improvement. That means you can grow your operation rapidly without worrying whether your virtual assistants can catch up with the demands of work.

Prialto Best Practices

The company takes an active approach in the improvement of efficiency and the staff being proactive in the completion of various tasks. This is done by allowing your virtual assistant to directly manage the business’ strategic workflow.

Client support is available around the clock and the company provides you a direct hotline number that you may call to speak to your assistant. To cover for your staffs’ absence, a backup member of their team will temporarily take their place. 

Like any other virtual assistant agency, Prialto Personal Assistants can perform many tasks on your behalf, such as making calls, scheduling appointments, and booking your travels, using the personal phone number previously set up with Prialto.

ALSO SEE: Top 5 Project Management Software for Your Team

Pricing and Plans

Prialto Pricing Plans

The cost of the monthly subscription starts at $1,200 and includes up to 55 hours of customer assistance, and in the event of your virtual assistant’s absence, a backup aid. It is on a month-to-month basis with no commitment for the first month. 

When you are a start-up or a beginner in business, the starting subscription cost is on the expensive end when compared with other virtual assistant providers. However, at a $1,200 monthly price, Prialto guarantees that you’ll have up to 50 hours of assistance and an equally qualified backup assistant will always be ready and available. 

Pros

  • Has dedicated Engagement Manager to implement new processes and maximize productivity 
  • Efficient service in terms of documentation and process implementation
  • Recruits, trains, and manages assistants as full-time workers
  • Provides systems for performance management and professional growth
  • Clients are kept updated on their team’s development at all times with a team to lead to do Quality Assurance (QA) monitoring
  • Communication system with real-time feedback 
  • Provides backup service or a substitute virtual assistant to provide reliable support 
  • Ability to scale support for business expansion
  • High retention record for both staff and clients (97%) 
  • Comprehensive information protection

Cons

  • The price is relatively for a starter subscription
  • No money-back guarantee 
  • No free trial
  • No control over selection and hiring process

Other Online Job Platform Alternatives

Finding a suitable replacement for Prialto is a challenge, as most competitors in the industry do not have this degree of specialization and infrastructure. According to Prialto, it will need substantial time investment in training to meet businesses’ integration and sales assistance.

However, if you want a competitive price for virtual assistants, you can go for VirtualStaff.ph or ClearDesk. The rate is relatively cheaper for an hourly rate of $5-12, which is especially true for VirtualStaff.ph. If you want excellent training for your virtual assistants, ClearDesk offers a training package in their subscription. 

Overall Review

Prialto provides everything, including training and coaching to their virtual assistants and virtual teams on a continuous basis. Because of this, clients are assured that a particular aspect of the business is being taken care of, and they may instead focus on more important activities such as business strategy. With Prialto, businesses are assured that their backend is running properly. 

For Prialto, being involved with their workers is distinct from other virtual assistant providers. It offers a two-way communication system through real-time, employee-oriented feedback that manages both the customers and the frontline staff service quality. 

The cost may seem higher for the first two months of subscription, but don’t let that stop you from trying it out. The steep price assures you of fewer worries and more seasoned virtual assistants to help you run your business. 

Prialto has made itself renowned as a specialist in providing any size and type of business with highly-trained and experienced virtual assistants through its simplified approach and state-of-the-art training and management programs. With the high quality of work, you can make the most of your money in the long run. Further, the overall cost in Prialto is still cheaper compared to hiring a full-time employee for the same level of skills and expertise. 

Overall, Prialto has proven that it has its clients’ best interests in mind as backed by both its high customer retention rate and the excellent feedback from actual customers and clients.


Have you used Prialto before to hire virtual assistants? Please leave a review below and rate the company to tell everyone about your experience.

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