10 Biggest BPO Companies in the Philippines

Last updated on 

November 17, 2021

by

The VA Reviewer
10 Biggest BPO Companies in the Philippines

Throughout the years, Business Process Outsourcing (BPO) has been one of the Philippines’ fastest-growing industries. 

The rise of BPO companies in the country contributed significantly to its GDP growth and other economic aspects. Since then, the Philippines has become home to some of the most prominent companies in the BPO industry. 

We have listed the top 10 fastest-growing BPO companies in the Philippines.

Whether you are a newbie or looking for a new company to settle in for good, this article will help you. Before email, your resume or attending your job interview, read this list to familiarize yourself with each BPO company’s profile and background. 

It will also show you how to choose and visualize your company preferences. 

Top 10 Biggest BPO Companies in the Philippines

1. Accenture

In the Philippines, Accenture is the leading BPO firm. It is a multinational corporation headquartered in Dublin, Ireland. 

The corporation first opened its doors in the Philippines in 1985 and now employs over 500,000 people in its Manila, Cebu, and Ilocos offices. Accenture works with approximately 85 clients across APAC, North America, and EALA (Europe, Africa, and Latin America). 

It has been featured in Forbes’ Global 2000 and Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For lists.

Why consider working with Accenture?

Accenture is not number one for no reason. The company works with the majority of the world’s most successful businesses. It boasts having clients like 91 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500 companies. The primary reasons we ranked it first are stability and growth. Accenture is also one of the S&P 500’s Top Companies if you’re looking to invest in the stock market.

2. IBM

International Business Machines (IBM) is a multinational company headquartered in New York founded in 1911. IBM Daksh Business Process Services Philippines Inc. is headquartered in Makati (Metro Manila). 

IBM is one of the world’s largest IT businesses and one of the world’s largest employers. This massive tech firm creates and manufactures hardware and software solutions and provides cloud computing and AI. 

IBM is one of Forbes’ World’s Most Valuable Brands and Fortune’s World’s Most Admired Companies; it is currently ranked among the top companies in the S&P 500 and the Dow Jones Top 30. It boasts a market capitalization of more than $115 billion. 

Why consider working with IBM?

 If you want to be a part of a company that continues to make a difference, IBM is ideal for you. IBM invented ATMs, floppy disks, SQL programming, and a slew of other brilliant inventions. 

Also, IBM employees were awarded five Nobel Prizes. IBM is unquestionably one of the best companies to work for if you want to work for a forthcoming company.

3. Teleperformance

Teleperformance is a French multinational corporation that established operations in the Philippines in 1996. The company is well-known for its customer experience services. 

As of 2021, Teleperformance Philippines (Telephilippines Inc) employs over 45,000 people across 22 locations in Manila, Antipolo, Baguio, Bacolod, Cebu, and other cities. Teleperformance has clients in over 160 countries worldwide.

Why consider working with Teleperformance?

Teleperformance has received numerous accolades for being a great place to work. In addition, the company received the Best Use of AI and Associated Technologies award for successfully integrating Artificial Intelligence (AI) into its operations.

4. JPMorgan Chase & Co.

JPMorgan Chase & Co. is a multinational financial services company with operations in the Philippines. With operations around the world and a presence in over 100 regions, it is one of the central banking organizations in the United States. 

Its services include investment banking, financial solutions, commercial banking, financial transaction processing, and asset management. JPMorgan Chase & Co. employs over 250K people who serve millions of customers. The company manages $2.6 trillion in client assets. 

Why consider working with JP Morgan Chase & Co.?

If you dream of working in a prestigious company serving many of the world’s most prominent corporate, institutional, and government clients, JPMorgan Chase & Co. is the one for you. The company itself is a notable and iconic brand. It’s not just one of the best BPO companies globally but also one of the world’s wealthiest financial companies.

5. Sutherland Global Services Philippines Inc

Sutherland Global Services, headquartered in New York, is an international IT and BPO firm that is one of America’s fastest-growing businesses. Sutherland specializes in analytics-driven digital transformation solutions for retail, healthcare, insurance, and other industries. 

Customer interactions and digital financial services are two essential aspects of Sutherland’s operations. These services aim to improve the customer experience, increase sales, increase operational efficiency, and reduce risk. It has 120 Fortune 1000 clients and processes over 43 million transactions per month on a digital backbone that connects 19 countries worldwide.

Why consider working with Sutherland Global Services Philippines Inc?

Sutherland delivers exceptional customer experiences for the digital age, new technology, and innovation. It, like the other top BPO firms, provides competitive salaries and benefits. In addition, it is a fantastic place to learn and grow professionally.

6. Sitel Philippines Corporation

Sitel is a call center company based in Miami, Florida. It has over 30 years of experience delivering and transforming business solutions in travel, technology, utilities, manufacturing, healthcare, insurance, communications, media, entertainment, banking, and finance. Sitel began operations in the Philippines in 2000. 

It has over ten centers spread across Pasig City, Metro Manila, Mandaluyong City, Tarlac City, Baguio, and Palawan. Sitel serves clients from over 60 countries with a workforce of over 2000 people in the Philippines.

Why consider working with Sitel Philippines Corporation?

Sitel Group has been named to the Best of The Global Outsourcing 100 list produced by IAOP, the International Association of Global Outsourcing Professionals, and published annually by Fortune Custom Projects for 14 years in a row. Sitel Group has over 120 offices in 29 countries.

7. Alorica

Alorica is a market leader in Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. Alorica is the world’s largest provider of customer service to North American consumers. 

With over 100,000 employees, the company operates in 14 countries and 130 locations across the globe. Alorica’s goal, with over 655 million customer interactions, is to continue providing insanely great customer experiences with the world’s leading and well-known brands. 

Why consider working with Alorica?

Alorica works with more than half of the Fortune 50 healthcare businesses, four of the world’s top ten banks, four of the world’s leading car manufacturers, four of the top five cellular providers, and a slew of other well-known brands.

8. TTEC

TTEC, previously Teletech, is an American BPO firm that offers outcome-based customer interaction solutions via TTEC Digital and TTEC Engage. With more than 50K people worldwide, this organization operates on six continents. It works with clients in various industries, including automotive, retail, travel, and real estate.

Why consider working with TTEC?

TTEC supports gender diversity, empowerment, and leadership training in 52 languages. Automotive, communications, media, technology, financial services, government solutions, healthcare, insurance, retail, eCommerce, travel, and hospitality are just a few industries TTEC works with.

9. Telus International

Telus International is a Canadian national telecommunications company; subsidiary of TELUS. This BPO firm has been named to the IAOP’s Global Outsourcing 100 for the fourth year in a row. It operates in 20 countries and supports more than 50 languages. It also won prestigious awards such as Best Employer of the Year and Achiever 50 Most Engaged Workplace.

Why consider working with Telus International?

Telus is one of the world’s fastest-growing BPO firms, offering new digital IT solutions to some of its largest and most respected brands. They have world-class teams in Europe, the United States, Central America, India, the Philippines, and China.

10. (24)7.ai

(24) 7.ai was created in the year 2000 and is headquartered in the United States. This unique startup combines AI (artificial intelligence) and HI (human intelligence) to improve customer experience substantially. They continue to provide speedy customer service satisfaction with over 1.3 billion self-service contacts every year.

Why consider working with (24)7.ai?

(24)7.ai is a renowned BPO company that focuses on combining AI and HI. They also provide wellness, community involvement, development, and growth to their employees. (24)7.ai is active in several countries around the world.

Takeaway

BPO companies will always thrive no matter how challenging the situation is. Thus, selecting the right company for you is essential for your journey in this industry. Try reading this article of top BPO companies in the Philippines once again to weigh your choices wisely. Once you have found the ideal company, you can now apply with confidence. 

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