Outsourcing companies in the Philippines have expanded at a tremendous speed.
The Philippines’ first call center opened in 1992, and in just over two decades, it has grown enormously to become the country’s economic lifeblood. Thousands, if not hundreds of thousands, of Filipinos, have been employed due to the BPO industry.
The Philippines outsourcing industry is now one of Asia’s fastest-growing business sectors. It has gradually evolved into a primary talent pool to draw from over the years.
Several multinational corporations from the United States, Australia, Europe, and Asia have outsourced parts of their operations in the country. Thus, it resulted in a significant increase in its economy.
BPO firms in the Philippines range from ambitious startups to large multinational conglomerates with 500-5,000 seats. The largest outsourcing companies, such as Concentrix, employ up to 80,000 people in the Philippines and more than 250,000 worldwide.
Exploring outsourcing companies can be overwhelming if you plan to be part of this industry, especially new to outsourcing. To help you with this matter, we have listed the top hiring BPO companies in the Philippines.
The following companies have built incredible world-class outsourcing operations as a result.
Table of Contents
Skyes
In 1997, Skyes Asia established itself in the Philippines. The company runs call centers that help its clients improve their business models. Sykes Asia currently employs over 15,000 Filipinos and is expanding.
Skyes Asia’s objective is to optimize consumer value by combining artificial intelligence and human capabilities. An integral part of the company’s goal is to connect customers with their products and services. Sykes Asia works with clients to improve their company and supply chains at the same time. The offering of value-added services is part of this optimization.
Sykes Asia was recognized as one of Asia’s best employers. The Asia Corporate Excellence and Sustainability (ACES) Awards bestowed the honor. Sykes Asia just merged with Sitel Group and wants to continue growing and hiring in the Philippines.
Concentrix
Concentrix was established in 1966 and provides a variety of marketing, IT, consulting services, product development, and customer support solutions.
Concentrix has bought three companies and employs over 10,000 people worldwide with a total asset value of more than $5 million. FA Technology Ventures and Boston Millennia Partners are two major investors in this BPO firm. And with its 2019 merger with Convergys, the combined corporation currently employs over 265,000 people globally, including over 80,000 in the Philippines.
This company is highly innovative and strives to deliver products that exceed its customers’ expectations. Concentrix aims to bring people and technology together for the greater good to provide a better customer experience.
TELUS International Philippines, Inc.
TELUS International Philippines Inc. is the Philippines ‘ leading provider of business process outsourcing solutions. In 2001, the company began as a small local business with only fifty employees.
In 2007, it was renamed TELUS International Philippines. Now, it has over 5 locations across the country and more than 12,000 workers. The company has offices in Quezon City, Pasig City, Makati City, Taguig City, and two operation centers.
TELUS International is known for offering outstanding customer service in the areas of digital, communications, and administration to clients all around the world.
Employees can also benefit from the company’s great career options, including outstanding growth and professional development opportunities.
Conduent
Conduent is the largest provider of diversified business process services globally, with industry-leading capabilities in transaction processing, automation, analytics, and constituent experience. They collaborate with both government and commercial customers to ensure that the people they serve receive high-quality services.
They currently employ 28,918 people and are growing. Their customized solutions assist millions of users every day, making their interactions with Conduent’s clients more accessible and more convenient.
Conduent, Florham Park, New Jersey, provides technology solutions. Their diversified staff is spread over eleven states in the United States and Puerto Rico, and Canada.
In addition to India, the Philippines, Malaysia, the United Kingdom, the Middle East, Central, and South America, Mexico, and Jamaica, they have locations in India, the Philippines, Malaysia, the United Kingdom, the Middle East, and the Middle East.
IBEX Global Solutions Philippines Inc.
IBEX is a Business Process Outsourcing (BPO) firm that helps Fortune 500 companies retain customers and attract new ones through marketing and branding tactics.
IBEX, founded in 2002 and concentrates on outsourcing blue-chip and startup companies, has remained a leader in the ever-changing world of technology. They have about 17,000 employees and 27 operating offices across the globe.
IBEX is the market leader in BPO outsourcing in North America and Asia, with revenues of $405 million.
IBEX prides itself on providing customer-driven marketing campaigns to businesses and is there for them every step of the way. With the support of IBEX, Fortune500 companies will have long-term and loyal consumers, from brand marketing to customer service.
IBEX also cares about its employees. In 2020, they were named Best Place to Work and Nearshore Company of the Year.
TaskUs
TaskUs is a newly crowned unicorn and a recent Silicon Valley favorite. Blackstone made a recent investment in them. They presently employ over 27,500 people in eight countries and have offices in seven different cities throughout the Philippines.
On June 11, 2021, the firm went public on New York’s Nasdaq, valuing it at $2.8 billion and becoming the Philippines’ first unicorn.
Many companies from all around the world approached TaskUs for their services when they established an outsourcing company. Clients can expect four things from TaskUs: people, process, technology, and transformational development.
TaskUs is a cutting-edge outsourcer that is adaptable, agile, and quick to respond to the ever-changing needs of its clients.
Hinduja Global Services
Hinduja Global Services (HGS) is a global leader in business process management (BMP) services that support all phases of the customer service process.
HGS helps companies improve their competitiveness by supporting them with both traditional and digital customer service. HGS employs nearly 45,000 individuals across 66 locations in the United States, Canada, the United Kingdom, India, the Netherlands, France, Germany, Italy, Jamaica, the United Arab Emirates, and the Philippines.
HGS is a public BPO that provides services to clients to improve their customer service. To assist its clients in meeting their customer service objectives, the company combines automation, analytics, and digital transformation.
The IAOP recognized HGS for 2021 Excellence in Strategic Partnership, and Garter named them leaders in the 2021 Magic Quadrant. Their award-winning track record indicates that others have identified them as a quality company that prioritizes the needs of their clients.
Takeaway
Despite these BPO companies’ challenges, the Philippines remains an up-and-coming country in its ability and capacity to produce a globally competitive workforce.
The BPO industry, more than any other prominent field, has aided in showcasing the Philippines’ many skills as a country. It helped the Philippines in making a global mark in terms of its people’s abilities.
For Filipinos, the BPO industry has leveled the playing field and allowed them to compete with the rest of the globe.
So, if you are one of those Filipinos who recently lost their jobs or wanted a more stable income, these companies can assist you in resolving them.
Read this article once again and if you still have questions about how the BPO industry works, click here to find out more.
